SHIPPING POLICY

1. Order Processing

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All orders placed through our online store at YoginSpirits.com are processed securely via Shopify.

Once your order is confirmed, you will receive an email confirmation with your order details.

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• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

• Order Changes: Once an order has been placed, changes or cancellations may not be possible if it has already been processed or dispatched.

• Delays: During busy periods, promotions, or holidays, processing times may take slightly longer.

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2. Shipping Locations

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We currently ship to:

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• United Kingdom (mainland and Northern Ireland)

 

If your location is not listed at checkout, please contact us at hello@yoginspirits.com and we’ll do our best to assist.

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3. Shipping Rates

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Shipping costs are calculated at checkout based on:

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• Destination

• Order weight and dimensions

• Chosen shipping method

 

We may offer free shipping promotions from time to time, which will be clearly stated on our website or at checkout.

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4. Delivery Times

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Estimated delivery times (after dispatch):

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UK Mainland Express - 1-3 business days

UK Mainland Standard - 2–5 business days

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Please note these are estimates and may vary depending on postal delays, customs processing, or courier service issues.

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5. Order Tracking

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When your order ships, you’ll receive a dispatch confirmation email containing a tracking number (if tracking is available for your shipping method).

You can track your order via the carrier’s website or your Shopify account page.

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6. Customs, Duties, and Taxes (International Orders)

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International orders may be subject to import duties, customs fees, or local taxes, which are the responsibility of the customer.
These charges are not included in the product price or shipping cost and are determined by your local customs authority.

We recommend contacting your local customs office for more information before placing your order.

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7. Undeliverable or Returned Packages

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If an order is returned to us due to an incorrect address, refused at point of delivery, or failure to collect the parcel, we will:

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• Refund the order amount minus shipping costs, or

• Re-ship upon payment of additional postage fees.

 

Please ensure your delivery address is accurate at checkout.

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8. Lost or Damaged Shipments

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If your order arrives damaged or does not arrive within the estimated timeframe:

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1. Please contact us within 14 days of the expected delivery date at support@yoginspirits.com.

2. Include your order number and photos (if applicable)

3. We’ll investigate and work with the courier to resolve the issue as quickly as possible.

 

9. Pre-Orders and Backorders

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If an item is on pre-order or temporarily out of stock, estimated shipping times will be clearly stated on the product page.
Orders containing both in-stock and pre-order items may ship together once all items are available unless otherwise arranged.

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10. Contact Us

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For any questions about shipping, delivery times, or your order, please contact:

Email: hello@yoginspirits.com